Return & Refund Policy

Return & Refund Policy

Since we are committed to provide the best services to our cherished customers, we are happy to guaranty 100% money back, if the item received is not as described or not delivered.

Kindly contact our customer service team to make your request known (by mail or call/WhatsApp), and ensure the following:

Duration

After receiving your item, you have up to 14 days, to apply for a return and refund. After 14 days, you are no longer qualified to apply for a refund.

State of items

Please ensure that the items are in their original packaging, including any accessories, tags, label or freebies.

If items are damaged in any way, you are no longer qualified for a refund.

Shipping of items

Items will be picked up by our delivery team (no charges), or you may be asked to drop it off at any of our offices.

Refunds

After receiving your items, our team will carefully inspect it and notify you, if or not you are indeed qualified for a return.

Refunding will be completed within 10 – 12 days

The amount will be refunded through the original payment method you used during the purchase.

(The return policies above apply also to customers outside Ghana)

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